Storacall News Items
Date of Release Product Excerpt
December 2010 Marine Radio Recording In an increasingly security conscious, litigious and results driven world, port and marina managers are finding that communications recording is vital...
October 2010 Metered Call Recording Pay only for what you use with Storacall’s revolutionary new metered system...
July 2010 Call Centre Agent Training Storacall has just released an Agent Improvement Module (AIM) as part of its range of call recording quality...
July 2010 PCI DSS Compliance PCI DSS is a set of comprehensive requirements for enhancing payment account data security...
November 2009 40 Years in Telecommunications It’s 1969, and in London three nineteen year olds set up a new company...
August 2009 Voistore Voice Recording Specialist broker Caravan Guard chooses VoiStore for rock solid Voice Recording...
June 2009 VoiStore Portable Recorder VoiStore Portable Recorder for portable telephone and radio surveillance monitoring for the military, security and surveillance...
March 2009 Alertmaster/TeleVantage Phone System Alertmaster staff alerts and the TeleVantage phone system provided an effective snow disaster recovery solution...
March 2009 TeleVantage Phone System TeleVantage business phone system provides better communications for the legal profession...
January 2009 Ultravox Call Processor Ultravox call processor provides an improved telephone experience for dental practice patients...
January 2009 UltraVox ACD/ Panasonic KXTD UltraVox ACD call handling system enhances Panasonic KXTD call processing...
November 2008 Perspective Agent Training Perspective Real-time Agent Training and Monitoring Application Wins Place in Top Ten...
October 2008 Real Tennis Tournament Real tennis tournament raises money for Alexander Devine Children’s Cancer Trust...
October 2008 Voistore Call Recording Brittany Ferries chooses Storacall's enterprise-level Voistore call recording solution...
September 2008 VoisCoach Voice Recording VoisCoach voice recording can make training more effective and improve performance of agents...
August 2008 Charity Voice Recording Why every charity call centre should have a voice recording system...
July 2008 PERSPECTIVE Live Agent Support Today Storacall launches PERSPECTIVE - a software package that helps trainers and supervisors to improve call handling and customer service through live support, monitoring and real-time coaching of agents...
February 2008 Avaya and Cisco Certification Storacall Voice Systems has announced that their VoiStore call recording systems have been certified by both Avaya and Cisco in the last few weeks...
February 2008 CeBIT Exhibition 2008 Expanding international presence continues to be a focus for Storacall Voice Systems Ltd, the U.K. based specialist call recording & call processing systems company and they will be participating at this years CeBIT Europe 2008 exhibition...
November 2007 Blue's Enterprise Pro Call Logging Software Storacall Voice Systems has just launched the new 'Blue's Enterprise Pro' call logging software for large organisations or multi site applications where typically there are 500 to 25,000 extensions and or high call volumes...
October 2007 Latitude Call Management Upgrade ...upgrade to the new 'Latitude' call management and recording system, which seamlessly combines call recording and management into one application to provide a complete overview of inbound and outbound call handling performance...
October 2007 Hackney Downs FC Sponsorship As part of it's community sports programme Storacall Voice Systems Ltd has just renewed it's sponsorship for the Hackney Downs Football Club for another season...
August 2007 AlertMaster Automated Alert ...an unforeseen incident means that information has to be sent to a large group of people, or various different groups, quickly and automatically. These could include emergencies...
July 2007 Storacall Voice Systems Polo Cup The Storacall Polo tournament was held at the Fifield Polo Club near Windsor on Sunday 1st July and over two hundred guests attended including customers and trade partners...
March 2007 Latitude Call Management ...maintaining a professional customer service and support function can help organisations retain customers and that is why it is important to give proper attention to how customer calls and inquiries are handled...
February 2007 CeBIT Exhibition Appearance Expanding international presence continues to be a focus for Storacall Voice Systems Ltd, a leading supplier of call centre solutions, who have announced that they will be participating at the CEBIT Europe 2007...
January 2007 Compact Call Recording Storacall Voice Systems has just launched it's Compact range of telephone call recorders, ideal for Hospitals, NHS trusts, Security companies as well as Financial organisations for FSA compliance...
October 2006 Record on Demand Recording telephone calls on demand functionality is traditionally the domain of extension side recorders... record on demand is now available for trunk-side call recording...
September 2006 Hotel Call Logging Storacall Voice Systems has just launched the new Blue's Hotel Pro call logging software, which is a simple solution for managing telephone billing and guest services in a hotel...
June 2006 IP Call Recording IP call recording and monitoring costs have traditionally been high and in many cases it has proved more cost effective to stick with the traditional methods of call recording. Not anymore...
June 2006 Intro Call Recorder ...call recording has mainly been required by larger companies and organisations, but with ever increasing compliance rules... call recording is also increasingly becoming essential for smaller companies...
April 2006 VoisCoach Call Centre Monitoring and Coaching Q-Coach Quality monitoring and learning solution to enable contact centres to deliver a consistently positive customer experience with the use of Call evaluation, behavioural learning and online coaching...
April 2006 Voismerge Call Recording Integration VoisMerge combines users CRM data with the Voistore call recording data enabling users to search for calls based on a range of criteria from their own data...
March 2006 Blue's Professional Call Management Call logging as a way of managing the cost of telephone calls and monitoring activity and efficiency has been around for a long time, but it is no longer an expensive or complex...
December 2005 2-way Radio Call Recorder The ability to record radio traffic is fast becoming an essential add-on to 2-way radio systems. The new DigiStor range of communications recorders...
September 2005 Daewoo choose Voistore Storacall provides Daewoo Securities Europe with the highest altitude (non-airborne) call recorder in the UK...
September 2005 eQualise Contact Centre Storacall has just introduced eQualise, which is an enterprise level CTI solution that integrates with an existing PBX and handsets...
August 2005 Guide to Call Recording ...'Guide to Call Recording'... providing potential users with all the information they need to choose a call recording system suitable for their requirements...
August 2005 Ultravox Call Processor The UltraVox answers and processes incoming telephone calls by providing callers with a means to talk directly with the relevant service they require...
July 2005 Tempur UK choose Voistore Storacall... supply the well known mattress supplier TEMPUR UK with a telephone call recording and agent evaluation solution for their call centre...
July 2005 Voistore Slim Voice Recording VoiStore Slim... an entry level addition to the existing VoiStore new-generation call recorder range. Slim has a true web based interface...
April 2005 VoistoreIP Voice Recording The deployment of VoIP is becoming increasingly prevalent and accordingly the requirement for recording IP calls is now commonplace... VoistoreIP recording system...
February 2005 Ultravox CP10 Call Queuing UltraVox CP10, which is a Windows based Call Processor that integrates with most telephone systems... intelligent call queuing, auto attendant, and call reporting...
August 2004 Voistore Live Voice Recording Voistore Live recording system, which has a true web-based interface so administrators... simply require a browser and the appropriate security password...
September 2003 VR6000 ISDN Voice Recorder VR6000 ISDN range...offers monitoring, storage, retrieval, exporting and archiving of large numbers of telephone calls for training, commercial and legal purposes...
June 2003 Customer Contact Points Customer contact points... allowing customers to instantly interface with central or remote service departments, via a direct telephone connection...
April 2003 SMS Text Messaging TextBook... enables individuals and organisations to send and receive both SMS Text Messages and email messages directly from desktop machines...
March 2003 VoxScore QA Call Quality Analysis VoxScore QA is an affordable telephone call quality analysis package... to improve performance and tele-worker skills by providing training feedback...
December 2002 Voice Recording Digital Conversation Recorder... can record thousands of hours of talk time to large internal hard drives, then back-up to DAT tapes, and archive them...
October 2002 VR-3000 Voice Recorder VR-3000 voice recorder... recording directly from analogue telephones, microphones, radios, lines, digital telephones and digital ISDN trunks...
September 2002 'Receptionist' Speech Recognition ... the name of the person or company they wish to call. The Storacall 'Receptionist' understands their voice request, looks up the number and dials it for them...
June 2002 Bach MOH 300i ...the Bach MOH 300i, which is a state of the art telephone music on hold player. Instead of cassettes or CDs the unit is based on handy solid state flash memory cards...
May 2002 Ultravox for Schools Storacall offers a range of systems... with particular expertise to solve many of the telephone call handling requirements associated with schools and colleges...
April 2002 UltraVox CD60 Call Centre ACD UltraVox CD60 Call Centre ACD system...cost effective solution whether you are a sizeable call centre or a team of people answering calls, taking orders...
April 2001 'Jobline' Software 'Jobline' software application... is designed for evaluating candidates for suitability for jobs in a call centre, prior to interviews being arrange...
March 2001 Retail IVR System

Retail call statistics show that typically 50% of calls to retail outlets are repetitive requests for simple information, such as store trading hours, job vacancy details...

February 2001 Ultravox VM1000 Voice Mail Ultravox VM1000 voice mail and message centre... dramatically improve their level of communication with customers, sales staff, mobile representative...
April 2000 Mozart Music-on-Hold 'Mozart' heavy duty solid state digital Music & Message-on-hold system... with high quality music, messages or announcements about new products or services...
February 2000 VR-150 Conversation Recorder Storacall VR-150 compact telephone conversation recorder, which provides reliable and convenient recording of conversations...